Q: What are all those numbers next to the users’s names in the
A: The numbers next to the names in the chatroom user list provide
some useful information about each user; The ’files’ column shows
how many files are shared by each user. This is sometimes inaccurate,
as it’s only updated when the user joins the room, and the ’KBPS’
column shows the average upload speed of the user.
Q: Can I download entire folders instead of just individual
A: Yes! You can download whole folders with their contained
files and subfolders, and they will be placed in your save folder
in a folder structure identical to that at the uploader’s. When
browsing a user’s files, right-click a folder and select “Download
Folder“ to queue all contained files for download.
Q: How can I change the maximum number of concurrent uploads
A: Both the upload and download panes have ’total max’ settings
to their right. This defines the number of people you can simultaneously
download or upload from. You can never download more than one file
at a time from the same user, but this doesn’t ultimately affect
how quickly you download from someone overall.
Q: How can I change the maximum speed of uploads
A: Through the Max U/L or D/L KBPS settings to the right of
the transfer panes. This setting applies to the total speed of
all transfers of that type. The default is 0 - unrestricted.
Q: How is the wishlist used?
A: Entries in your wishlist are search terms that are sent
every once in a while to poll for possible results. You can add
new wishlist entries directly from the search window by using
the ’Add to wishlist’ button or manually at the wishlist window,
which you can open from the toolbar. You would typically use the
wish list to find stuff you’re seriously interested in getting
but can’t otherwise find. Don’t forget to remove the search term
from the wishlist after you’ve found what you were looking for,
or you’d keep getting results. You can only remove wishlist entries
at the wishlist window.
Q: Why are most of my downloads “remotely queued“ and what
can I do to help that?
A: Your downloads get remotely queued when you try to download
from someone who is already uploading to as many people as they
can. The best way to avoid getting queued in the first place is
to pick users who aren’t busy. These will be marked in black in
the search results window (as opposed to gray).
Q: How can I change my username?
A: From the ’Connection’ menu, first make sure you’re disconnected
using the ’Disconnect’ button, then use ’Login as...’ to input
a new user name and password.
Q: I can configure my router/firewall, any ports I should
A: You can forward/open ports 2234 and 5534 for better client
Q: I just installed Soulseek, but whenever I try to log on
I get a “wrong password“ message, what’s going on?
A: Most likely you’ve picked a username already used by someone
else. Please use Connection->Login as to pick a different username
until you find one that’s available.
Q: Why do some of my transfers fail?
A: This is the nature of peer-to-peer and networking in general.
File-sharing systems are extremely volatile in general and Soulseek
is no exception. You will definitely have a harder time behind
a router or a firewall.
Q: Why do all of my transfers fail?
A: There are a few possible reasons for this. First, make
sure you have enough free space to download. Then, make sure that
your assigned save folder in the file sharing configuration exists.
Even if it does try selecting a new save folder. If all your transfers
still keep failing, this might be a networking issue. If you’re
on Windows 95 or Windows 98, check the next question for tips
Q: After using Soulseek for a while, I can’t
seem to do anything else with my Internet connection. Websites
won’t load, ftp clients won’t connect, etc
A: This seems to happen a lot on older versions of Windows.
Win2k and WinXP don’t exhibit that problem. If you’re using Windows
95 or Windows 98, you can improve your situation by editing the
appropriate registry key. Here are more detailed instructions
courtesy of user 111110101011:
first, launch regedit: Start > Run > regedit Navigate
with the left window in order to find this : HKEY_LOCAL_MACHINE
\System \CurrentControlSet \Services \VxD \MSTCP\ At this point,
you have to create a new string value (not a key), with the right
window of regedit, right click with the mouse then name it : MaxConnections
assign its value double clicking on it, enter this: 1024 Close
regedit, and restart your computer.
Q: Why do I keep getting disconnected?
A: The server is probably overloaded (at the time of writing
it is over 300% over capacity).
Q: I forgot my password, how can I get it back?
A: There is no way to retrieve lost passwords since Soulseek
doesn’t associate usernames with email addresses. Please switch
to a different login to keep using Soulseek.
Q: I can’t log on at all! When I try it says the server may
A: In all probability the server is down. We often experience
bursts of growth in usership that create new problems and difficulties
that force us to shut the server down. Check out the messageboard
for possible updates or just try logging in later.
Q: I can’t log on at all! When I try it says it can’t retrieve
server information/the server list is empty.
A: The server list is retrieved from www.soulseek.org using
Internet Explorer’s backend. If you can browse www.soulseek.org
then in all probability you should not be getting this message.
If you can’t, resolve the browsing problem to be able to log in.
Q: My downloads are going way too slow! why?
A: The person you’re downloading from may be uploading to
a number of other users in parallel, they may have set a rather
low upload speed limit or may just have not had a lot of bandwidth
to begin with. Use the upload speed column in chatrooms and search
results for a half-assed estimate of users’ upload speeds.
Q: Why can’t I browse some people’s file list?
A: Again, the nature of peer-to-peer. Not every person can
browse every other person. Everything from routing problems to
firewalls (usually firewalls) can stop two users from creating
a connection over which to transfer data. Not being able to browse
other users is extremely common (and unavoidable). This is much
more true if you are yourself firewalled or behind a router.
Q: Why can’t I browse my own files?
A: This is normal if you’re behind a firewall or a router.
Q: I use a proxy to connect to the Internet, does Soulseek
A: Not currently. Proxy support is planned, but not in the
near future, sorry.
Q: I started Soulseek and my user list/download queue were
A: Sometimes, when Soulseek is forcibly shut down (often as
part of a reboot), its configuration files get corrupted. This
may result in the loss of your user list, your download queue
or other bits of information. Unless you’ve backed up all the
*.cfg files in the soulseek installation folder, there is no way
to restore this information.
Q: Why does my Soulseek client keep having short, frequent
A: This is fairly common when sharing large numbers of files.
Try sharing less if you’re having this problem.
Q: Why does Soulseek take so much memory? Anything I can do
to help it?
A: Soulseek is admittedly quite a resource hog. If this is
a serious problem for you, you can help clear some of the memory
used by restarting the client every once in a while.
Q: Can I run my own soulseek server?
A: For a very long time, we gave people the freedom of starting
their own servers. It was never seriously taken advantage of.
The only people interested in using Soulseek wanted to use it
for electronic music, and for that purpose it was better for everyone
to stay on the same server. The reason we’ve decided not to let
users do that for now is the new download privileges system, which
is what we depend on to encourage people to donate. This would
be very hard to manage across multiple servers. Also, now that
we have chatrooms and a decentralized network, it becomes much
more feasible to support greater numbers of users on one server.
We may very well start allowing people to run their own servers
again in the future. This is just not the right time.
Q: My download privileges were just activated!
Can I start enjoying them right away? Would downloads I queued
before the activation be automatically moved ahead?
A: Since the server gives users the list of download privileged
users when they log on, users that logged on before your privileges
were activated would not queue your files in the described fashion.
Because of that, it usually takes a few hours until everyone recognizes
you as download privileged. Also, files that were queued before
the activation would not be moved ahead unless the uploader closes
the client and restarts it later on. What all this means is the
first day of having download privileges is somewhat of an uneven
Q: I’ve had my download privileges for a while now, but there
is still the occasional user that queues my downloads at the end
of the their upload queue.
A: Only clients of version 126 and later support preferential
queuing to download privileged users. That does mean well over
95% of everyone using Soulseek right now, and that percentage
will just increase. Still, there always seem to be a few users
that never upgrade unless they have to, but those are pretty rare.
Q: Is there any way to know what the status of my download
A: If you’re using at minimum version 136 of the client, you
can always use Options->Check Privileges Status to see how
much privileges time you have left, or if you have them at all.
Q: What if almost everyone made donations and they all had
download privileges? Wouldn’t that make the system useless?
A: If that ever had a chance of happening, yes. Less than
0.5% of all Soulseek users have made a donation so far. At worst
(at best), I don’t see more than 2% of all users donating on a
regular basis considering our track record.
Q: Is that fair? What if I can’t make a donation because I’m
poor/young/don’t have paypal/living in a geographically remote
A: The actual effect on non-privileged users in the system
is negligible simply because only a microscopic fraction of all
users have download privileges. But even if that wasn’t the case,
we needed to find a way to get financial support so that we could
keep developing and operating Soulseek. Turning Soulseek into
a subscription service would have killed it. Using advertising,
especially the more profitable type that relies on installed spyware
would have made Soulseek a lot less pleasant to use. We have been
asking for donations for a very long time, but the response was
laughable. By offering download privileges we not only motivate
a lot more people to make donations, as is evident by the dramatic
increase in donations since we started offering them, but we also
provide fair recompense to people who genuinely want to help out.
All at virtually no hassle to the average Soulseek user.